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Refund Policy

Our refund policy for the proxy list API service subscription.

Last updated: October 5, 2025

This Refund Policy outlines the terms and conditions for requesting refunds for our proxy list API service offered with three flexible plans: Starter ($1/month), Professional ($3/3months), and Enterprise ($12/year). Please read this policy carefully before subscribing to our service.

No Refund Policy

We do not offer refunds under any circumstances. All sales are final and non-refundable. This policy applies to:

  • All purchases of our proxy list API service (Starter, Professional, and Enterprise plans)
  • Technical issues or service interruptions
  • Dissatisfaction with service performance
  • Change of mind or business requirements
  • Third-party proxy provider issues

Important: By completing payment through our payment gateway, you acknowledge and agree to this no-refund policy.

Why No Refunds

Our no-refund policy exists for the following reasons:

Service Nature

  • Digital Service: Our proxy API service is delivered digitally and consumed immediately upon access
  • Third-Party Dependencies: We source proxies from external providers with their own terms and limitations
  • Competitive Pricing: Our competitive pricing across all plans is significantly lower than market rates
  • Resource Allocation: Once proxies are allocated to your account, they cannot be redistributed

Business Model

  • Plan-Based Purchase: Each plan period is a separate purchase, not a subscription
  • Low Cost Structure: Our low-cost pricing model across all plans does not accommodate refund processing costs
  • Immediate Access: Service is provided immediately upon payment confirmation

Alternative Solutions

While we do not offer refunds, we provide the following alternatives for service issues:

Technical Support

  • API Issues: Our technical team will assist with integration and API-related problems
  • Proxy Problems: We can help troubleshoot proxy connectivity and performance issues
  • Dashboard Support: Assistance with account management and usage monitoring

Service Credits

In exceptional circumstances involving prolonged service outages (more than 72 consecutive hours), we may provide:

  • Extension of service period
  • Additional API call quota for the following month
  • Priority technical support

Note: Service credits are provided at our sole discretion and do not constitute a refund.

Monthly Purchase Model

Our service operates on a plan-based purchase model, not a subscription model:

How It Works

  • Plan-Based Purchase: Each plan requires separate payment: - Starter: $1 per month - Professional: $3 per 3 months - Enterprise: $12 per year
  • No Auto-Renewal: Service does not automatically renew or charge your payment method
  • Manual Renewal: You must manually purchase access for each plan period you want to use the service
  • Service Period: Each purchase provides access based on your selected plan: - Starter: 1 month access - Professional: 3 months access - Enterprise: 12 months access

Service Expiration

  • Access Termination: Service access ends at the completion of your selected plan period
  • No Automatic Extension: Service will not continue without a new purchase
  • Quota Reset: Unused quota from previous plan periods does not carry over
  • Reactivation: Make a new purchase to reactivate service for another plan period

Before You Purchase

Since we do not offer refunds, please consider the following before making a purchase:

Service Understanding

  • Read our Terms and Conditions carefully
  • Understand that proxies are sourced from third-party providers
  • Review our Acceptable Use Policy to ensure compliance
  • Check our SLA for service level expectations

Technical Requirements

  • Ensure you have the technical capability to integrate our API
  • Test your use case requirements against our service limitations
  • Verify that our proxy types meet your specific needs

Support for Issues

While we cannot provide refunds, our support team is available to help resolve service issues:

  • Email: support@proxy-free.com
  • Response Time: Within 24 hours during business hours
  • Technical Issues: API integration, proxy connectivity, dashboard problems
  • Account Issues: Access problems, quota questions, billing inquiries

Contact Information

For questions about this no-refund policy or service issues:

  • Email: support@proxy-free.com
  • Subject: "No-Refund Policy Question" or "Service Issue"
  • Response Time: Within 24 hours during business hours

Policy Updates

We reserve the right to update this No-Refund Policy at any time. Changes will be effective immediately upon posting on this page. Continued use of our service after policy changes constitutes acceptance of the updated terms.

This policy is governed by the laws of India and is subject to our Terms and Conditions. By making a purchase, you acknowledge that you have read, understood, and agree to this no-refund policy.