Privacy Policy

What We Collect

When you use our proxy list API service (available in Starter, Professional, and Enterprise plans), we collect the following types of information:

Personal Information

• Email Address: Required for account creation, authentication, and service communications
• Payment Information: Processed securely through Payment Gateway (we do not store credit card details)
• Name: As provided during registration or payment processing
• Phone Number: Collected for account verification, security purposes, and important service notifications
• Address: Billing address information required for payment processing and compliance purposes
• IP Address: Your public IP address when accessing our service

Usage and Log Data

• API Usage Logs: Records of API calls, timestamps, and proxy requests
• Authentication Logs: Login attempts, session data, and access patterns
• Service Analytics: Usage statistics, quota consumption, and performance metrics
• Device Information: Browser type, operating system, and device identifiers

Cookies and Tracking

We use cookies and similar technologies to provide and secure our service:

• Essential Cookies: Required for authentication, session management, and API access
• Security Cookies: Used to detect fraud and protect against abuse
• Analytics Cookies: Help us understand service usage and improve performance
• Preference Cookies: Remember your dashboard settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

Why We Collect This Information

We use the collected information for the following purposes:

Authentication and Account Management

• Verify user identity and manage account access
• Process plan-based payments through Payment Gateway (Starter: $1/month, Professional: $3/3months, Enterprise: $12/year)
• Maintain user dashboard and API access

Fraud Prevention and Security

• Detect and prevent fraudulent activities
• Monitor for abuse of our acceptable use policy
• Protect against unauthorized access and security threats

Service Analytics and Improvement

• Analyze usage patterns to improve service performance
• Monitor API performance and reliability
• Generate usage reports and quota tracking

Data Retention

We retain your information for the following periods:

• Account Data: Retained while your selected plan is active and for 12 months after plan expiration
• Payment Records: Retained for 7 years as required by financial regulations
• Usage Logs: Retained for 90 days for security and analytics purposes
• Support Communications: Retained for 2 years for customer service purposes

Data Transfer

Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Information Sharing

We share your information only in the following limited circumstances:

Payment Partners

• Payment Gateway: Payment processing data is shared with Payment Gateway to process plan-based payments securely for all three service tiers
• Financial Information: We do not store or have access to your complete credit card information

Legal Requirements

• When required by law, court order, or government request
• To protect our rights, property, or safety, or that of our users
• To investigate fraud, abuse, or violations of our terms of service

Service Providers

• Third-party proxy providers (only necessary technical data for service delivery)
• Cloud infrastructure providers for data hosting and processing

Data Security

We implement multiple security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Strict access controls and authentication for our systems
• Payment Security: PCI-compliant payment processing through Payment Gateway
• Regular Audits: Regular security assessments and vulnerability testing
• Data Minimization: We collect and store only necessary information

While we implement strong security measures, no system is 100% secure. We continuously monitor and improve our security practices.

Your Rights and Contact

You have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of data processing
• Objection: Object to certain types of data processing

To exercise these rights or for any privacy-related questions, contact us at privacy@proxy-free.com. We will respond within 30 days of receiving your request.

Children's Privacy

Our Services are not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information

For privacy-related inquiries, data requests, or concerns about this Privacy Policy:

• Email: privacy@proxy-free.com
• Subject Line: Include "Privacy Request" for faster processing
• Response Time: We aim to respond within 30 days